1. Introduction and Scope of This Policy
ep369 ("we", "our platform") respects the privacy of every user who registers an account or uses the services offered on the ep369.onl website. This Privacy Policy has been drawn up to comply with international data protection standards and to provide full transparency to users regarding our data handling practices.
This Policy applies to all personal information we collect from users who register, make deposits or withdrawals, participate in games, or simply browse our platform. By using ep369's services, you agree to the terms set out in this Privacy Policy.
This Privacy Policy should be read together with the ep369 Terms & Conditions and our Responsible Gambling policy for a complete picture of our shared responsibilities.
2. Personal Information We Collect
In operating the ep369 platform and complying with applicable legal requirements, we collect several categories of information from our users.
a) Account Registration Information
- Full name as stated in a valid identity document
- Date of birth (to verify the user is 21 years of age or older)
- Identity card number (MyKad) or passport for foreign nationals
- An active Malaysian mobile phone number
- A valid email address for official communications
- Account password stored in encrypted form, inaccessible to any party
b) Financial Information
- Bank account or e-wallet details registered for deposits and withdrawals
- Transaction history including deposits, withdrawals and game records
- Information related to deposits made via Touch 'n Go eWallet, DuitNow, FPX or cryptocurrency
c) Technical and Usage Information
- IP address and network-based location information
- Device type, operating system and browser used
- Pages visited, session duration and platform usage patterns
- Game activity logs for the purposes of complaints and dispute resolution
We only collect data that is directly necessary to provide services, comply with regulatory requirements and maintain platform security. We do not collect information beyond these needs. 🔒
3. Purpose and Legal Basis for Data Processing
ep369 processes your personal information on several lawful bases and for specific identified purposes:
Contract Performance: To register your account, process deposits and withdrawals, provide access to games, and deliver bonuses and rewards you are entitled to.
Legal Obligations: To comply with Know Your Customer (KYC) procedures, detect and prevent money laundering, verify the minimum age of 21 years, and report suspicious activity to the relevant authorities where required by law.
Legitimate Interests: To maintain platform security, detect fraud attempts, analyse usage patterns for service improvement purposes, and manage operational risks.
Consent: To send promotional communications about bonuses, exclusive offers and service updates where you have given your consent. You may withdraw this consent at any time.
4. Sharing Information with Third Parties
ep369 does not share users' personal information with third parties except in the following limited and controlled circumstances:
- Payment Processors: Approved payment service providers — including Touch 'n Go eWallet, DuitNow, recognised FPX providers, and cryptocurrency exchange platforms — receive only the information needed to process your transactions.
- Game Providers: Third-party game studios may receive non-personally identifiable session data for the purposes of game operation and dispute resolution.
- Regulatory Authorities: We are required to disclose certain information to international licensing authorities or law enforcement agencies where legally ordered to do so.
- Technical Service Providers: Companies providing infrastructure, cloud computing and cybersecurity services contracted by ep369 are subject to strict confidentiality agreements.
In all cases of sharing described above, third parties are bound by data protection obligations equivalent to the standards we uphold. They are not permitted to use your data for any purpose other than those specified in their agreement with ep369.
5. Data Security Measures
Protecting user data is a technical and operational priority for ep369. We implement multiple layers of security to keep your information safe:
- Data encryption in transit using the latest TLS 1.3 protocol
- Stored data encryption using industry-standard encryption algorithms
- Intrusion detection systems (IDS) and real-time threat monitoring at all times
- Role-based access controls with multi-factor authentication for staff
- Regular security audits by independent experts
- Secure data backup procedures for disaster recovery
- Ongoing security awareness training for all ep369 staff
While we take all reasonable precautions, no system is entirely 100% secure. You also play an important role in keeping your account safe — make sure your password is strong, unique, and not shared with anyone.
If you suspect suspicious activity in your ep369 account, contact our support team immediately via 24/7 live chat or email at [email protected]. ⚡
6. Your Rights as a User
As an ep369 user, you have the following rights regarding your personal information, which you may exercise at any time by contacting us:
Right of Access: You have the right to obtain a copy of the personal information we hold about you, including the purposes of processing and the retention period.
Right of Rectification: If any information in your records is inaccurate or incomplete, you have the right to request that we correct it.
Right of Erasure: In certain circumstances, you may request that we delete your personal information. However, certain legal obligations require us to retain transaction records for a specified period.
Right to Object: You have the right to object to the processing of your information for direct marketing purposes at any time.
Right to Data Portability: You may request that your information be provided in a machine-readable format for transfer to another platform.
To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe and inform you of the action taken.
7. Cookies and Tracking Technologies
ep369 uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions properly. The following are the types of cookies we use:
- Essential Cookies: Required for basic platform functions such as login authentication and session management. These cookies cannot be disabled.
- Performance Cookies: Collect information about how web pages are used to help us improve overall platform performance and user experience.
- Functional Cookies: Store your preferences such as language, display settings and login information for convenience on future visits.
You can manage or disable non-essential cookies through your browser settings. However, disabling essential cookies may affect certain functions of the ep369 platform.
8. Retention Period and International Transfers
ep369 retains your personal information for as long as necessary for the purposes stated in this Privacy Policy, or as required by law. Generally:
- Active account data is retained for the duration your account remains active and in use
- Financial transaction records are retained in accordance with applicable legal requirements and international licensing regulations
- Security activity logs are retained for a sufficient period for investigation purposes if needed
- Following account closure, certain data may be retained for an additional period to comply with legal obligations
As ep369 operates under international licensing, your data may be stored or processed outside your country of origin. In all such cases, we ensure that protection equivalent to or higher than the standards set out in this Privacy Policy is fully applied.
9. Age Restrictions and Protection of Young Users
ep369 services are limited to individuals aged 21 and above only. We take the protection of this group very seriously and carry out age verification procedures during the account registration process.
ep369 does not knowingly collect or process personal information of individuals under the age of 21. If we find that an account has been registered by a user below the stipulated age limit, that account will be immediately suspended and the relevant information will be deleted in accordance with established procedures.
If you are aware of someone under the age of 21 using the ep369 platform, please notify our support team immediately. We rely on community cooperation to maintain a safe and responsible environment. 🔞
10. Privacy Policy Amendments
ep369 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data handling practices, new legal requirements, or service improvements. Any amendment will take effect immediately upon being published on this page with a new updated date.
For significant amendments, we will endeavour to notify registered users via email or in-platform notifications. However, it is your responsibility to review this Privacy Policy page periodically to ensure you remain informed of our latest practices.
Continued use of the ep369 platform after any amendment to this Privacy Policy is considered your acceptance of the revised terms. If you do not agree with any changes, you have the right to close your account and stop using our services.
11. Contact Us About Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal information, the ep369 support team is ready to assist you.
You can contact us through the following channels:
- Live Chat 24/7: Available directly within the ep369 platform in Malay and English
- Email: — we will respond within a reasonable timeframe
Please include sufficient information in each request — including your account username and a clear description of your request — so we can assist you more quickly and accurately.